Ancillary Services Processor

Customer Service/Insurance Services Dubuque, Iowa
Posting Closes: 04/12/2026


Description

Medical Associates Health Plans is hiring a detail oriented Ancillary Services Processor to join their team! This position will be responsible for maintaining the administration of COBRA and flexible spending in addition to responding to member questions.
 
Schedule: General business hours Monday-Friday with flexibility. This position has the opportunity to work remote after training!
 
Benefits Package Includes:
  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
  • Flexible Paid Time Off  Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions & Responsibilities:

  • Perform flexible spending administration through proficient use of the software, to include processing claims and contributions, and providing email and telephonic customer service to customer.
  • Perform COBRA administration through proficient use of the software, to include entering enrollments and terminations, invoicing, group benefit setup, and providing email and telephonic customer service to customers.
  • Process short-term disability claims and provide email and telephonic customer service to customers.
  • Complete all other projects and duties as assigned

Knowledge, Skills and Abilities:

Experience                    One to three years of similar or related experience.
 
Education                      Equivalent to a high school education.
 
Interpersonal Skills      A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. 
 
Other Skills                  Proficient use of Microsoft Excel.  Good verbal and written communication skills. Strong attention to detail. 


Physical Aspects:

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.

Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions: None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).


Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status. Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster